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Daymakers & Dermalogica: Innovations in Skin Health with Jen

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Description

In this episode of the Daymaker Podcast, we welcome Jen from Dermalogica, the professional skincare brand trusted by Tricoci University. Jen shares the latest innovations in reshaping the world of skincare—from powerful pro serums to multi-functional tools like the Pro Pen. Listeners will gain insider knowledge on breakthrough treatments, ingredient science, and how Dermalogica is elevating the client experience. Whether you’re an esthetics student, skincare lover, or industry pro, this episode is packed with practical insights and inspiring energy.

Show Notes

– Jen introduces the Pro Pen, Dermalogica’s newest multi-tip device designed for deep serum infusion.

– The benefits of microneedling results—without the bleeding or downtime.

– How customizable treatments with serums like Vitamin C, Niacinamide, and Hyaluronic Acid target diverse skin needs.

– Why the Pro Power Eye Peel stands out as a client-favorite for smoothing, brightening, and renewing skin.

– Jen reflects on Dermalogica’s partnership with Tricoci University and its impact on shaping confident, career-ready estheticians.

 

Links

YouTube: https://youtu.be/bGltgc74UkU  

Spotify: https://open.spotify.com/episode/0lDDJTKKzdj6qiBftMt47a?si=-RyombDVTjm8skTwlekPCg

 

Transcript 

We are here to make people

feel good about themselves.

We really have to feel like we

are a day maker for the guest.

You’ve made my day.

How great is that when you hear

those words from your guest.

Hi, welcome to the Daymaker podcast.

Today I’m really excited because

we have Jen Tassonic here from

Dermalogica and we’re going to talk

about all all things skin care.

So Jen, I love Dermalogica,

big fan of Dermalogica.

So tell me right now, what

are the latest innovations

that Dermalogica has?

All right, so first I would like

to talk about the pro pen.

The pro pen is our newest

device that is going

to have four different tips.

So it’s going to be infusing

serums into the skin.

We have a silicon tip, a metal

tip, a 27 pin needle tip,

and a 9 pin needle tip.

So what’s fantastic about this device

is that you don’t have to buy

a different pen for each service.

You can just switch out the tips.

Super popular as far as infusing

our pro serums, but most

recently infusing retinol.

It’s absolutely fantastic.

It’s very similar result

of microneedling but without

the bleeding or any type of

irritation or long term discomfort.

What are the other products

that you use with that?

You can use any of our pro serums.

We have a pro vitamin C,

niacinamide, hyaluronic acid

and then just a brightening

with the pro power ipl.

Sometimes I like to compare it

to if we went and had highlights

or something done with our

hair and you get in the car

and you still see the grays.

A lot of times with a facial or

a skin service, as we get

older, you can kind of see that

aging and that just kind

of the grittiness of your skin.

Whereas the power I peel is going

to have grape juice extract,

it’s going to have some other

vitamins and minerals that are

just going to help really smooth

everything out to kind of give

you that polished finished skin

treatment.

And it’s very popular.

It is.

I love it.

You know, it’s nothing better

than coming home from a stressful

day and putting those on,

just relaxing for the night.

Yeah, you know, it does give

a really great result.

So Dermalogic is always, you know,

next level with their skincare.

They have great performance

ingredients, things like that.

Talk to me a little bit about

the multivitamin power recovery

serum because I know that this

is really a strong product.

Now they rebranded a formulation,

renamed this

for the stabilizing repair cream.

I think that, you know, I’m

always impressed with what

they do with the line.

So tell me.

So people that are the OGs of

Dermalogica that have been with us

forever know everything there is to

know about the multivitamin family.

So.

So essentially we haven’t come out

with new products within

the multivitamin family

in probably 10 or 15 years.

So this is going to be our newest

part and this is going to be our

multivitamin power recovery cream.

Essentially what it’s going

to have is the vitamins A, C and E.

And it’s meant to immediately cure

that, like, stressed aging skin.

That’s just kind of where

you’re like, I need that glow.

I need to feel my best.

So we just came out with this as well

as the serum, I will say as well.

The texture on this is fantastic.

It is so, so rich and so thick

that it’s just like you put it

on and it feels like your

skin really took a drink.

And I say, even for me, I don’t

necessarily would want to use

something that rich and thick

every day, but I love having it

in my arsenal for those days

where I just really need a little

something extra.

And then also

the stabilizing repair cream.

This is hands down one of my favorite

products we’ve ever created.

As far as ingredients go, this

is big with peptides, ceramides,

all these really fantastic things

to help with anti aging.

So the stabilizing repair was also

just awarded by the Eczema

foundation as a safe treatment

for eczema for even down to babies.

Absolutely obsessed with it.

Yeah.

It’s also great for sunburn, mosquito

bites, any type of irritation.

I love it.

And you know, we’ve been fortunate

because we brought on the nano

infusion probably a year ago

and our students have really

taken charge with that too.

You know, we offer, we

train everyone on it.

They have the option to be able

to purchase the PIN at a special

student discount and so really

sets them up for success.

How do you see the skincare,

the demand for those skincare

students increasing

over the next 10 years?

I would say as far as the beauty

industry goes, it’s starting to

be like everything as far as

social media and phones and all

these things where we want that

instant result and that instant

gratification and we want to

see, see what we’re paying for

immediately.

And I feel like on a student

basis, you guys teaching that

immediate result at the school

level is so fantastic because

they’re going into their futures

knowing that they have their

standard facial down, they have

it perfect.

But if they want to have those

advanced high level, high ticket as

well services, it’s just such a

fantastic option to be able to offer

all the different types of services

with one device in addition to

advanced education.

So with the Penn, anytime we

launch a new protocol or a new

service or anything of that

nature, obviously with Dermalogica

they have that advanced education

education postgraduate.

It’s just so important, and I always

explain to students that’s going to

be the key piece to being

successful is staying with the

trends, staying with the industry

and giving yourself that advanced

education to always be that leader

in the industry instead of just

kind of falling back and letting

everyone run past you, which we

talk about at our visits.

And the pen is like I said,

just constantly, always coming out

with new innovations.

It’s truly such an amazing device.

Really.

One of the things that we

appreciate about Dermalogica is

the fact that we partner so well

together with that advanced

education, even if the students

don’t necessarily make it to the

institute, which they do quite a

bit for, for field trips.

But even if they can’t make it

because of distance or whatever

else, you guys are in our schools

teaching this, you know, and one

thing I appreciate too is we do

the Dermalogica student exercise

every quarter too, which helps

them learn how to be able to

educate their clients on the

different product lines.

So that way it supports,

you know, the, what they’re

doing between visits.

You know, it’s sort of like

equating it to going to the dentist.

You know, you go to dentist

every six months, but you

doesn’t mean you don’t brush

your teeth in the meantime.

So if they’re coming in, their

clients are getting these

services, it’s incredibly

important for them to educate

them on what they need to do in

between the visits to be able to

continue that result.

So tell me how you feel like it

benefits our students

with our relationship and education

where dermalogic is concerned?

Sure.

So when I personally do classes

at campuses, as you know, I do a lot

of classes within the campuses.

I’m always teaching them.

That education piece is

the most important part.

I’m always explaining to

the students, you’re never selling

product, you’re educating the client

on how to have their best skin.

So as I always explain, it kind

of starts to snowball where

you sell them one product or

you educate them on a product.

And because you had the education

and you were able to provide that

education, it’s building that

brand loyalty, it’s building that

trust to where then they’re going

to continue to book with you

because you gave them the right

product for their skin as well as

touching it and touching the

client, making sure that they

know how to use it when they get

home, when to use it.

And I always say to students,

next thing you know, because

you educated them on what was

needed at home, they’re now

trusting you with their mom or

their sister or their grandma.

And it just keeps building

and building that relationship.

So I always, always teach them

it’s never about making a sale, it’s

about building that trust.

And the education standpoint is

the most important piece to that.

I agree.

I never think I’ve ever

sold to a client.

And let’s be real,

Estee is my first love.

You know, that was the first

license I got back in the mid-90s.

It’s still one of my first loves.

I really grew my brand

by focusing on skin care.

So I appreciate that.

But tell me what you feel is unique

about our partnership as compared

to another non partner type school.

Well, I definitely will say

the relationship specifically that

I have with you guys, that

you guys are always so open

to my feedback and my advice.

It’s almost like again, we have a

trusting relationship that I feel as

though, as far as Dermalogica goes,

you guys are very deeply embedded

into the brand as well as I love

that you guys have your Dermalogica

ambassador.

So if I do need something

at a specific campus, I know exactly

who to reach out to and speak to.

But I always say Tricoci.

Just the way you have

the relationships with your brands

and the way everything is

just run and it’s all very

uniform and standard.

It’s always a good feeling to be

at a Tricoci school because

I just know what to expect.

It’s never going to be like,

oh, I don’t know what’s

going on with food today.

It’s always very standard

and it’s always a good experience.

I’ve joked with you before and said

sometimes I get in the car

after a school visit and I

have that same feeling in my

chest as like a sales high.

Even though it’s more of just

a communication, hanging out with

students high, you know what I mean?

Of just that good friendly feeling.

It’s fun.

Students are really fun because

they’re still kind of new in their

career where they enjoy those aha

moments and things like that.

So can you tell me, as, as

the student graduates, what advice

would you give to new

Esthetician students who’s getting

their license or even Dow.

A lot of our cast students

focus on skincare too.

What kind of advice would

you give them to help them

build their business?

I always say, obviously, social

media, it’s really important

to always have really good photos,

really good before and after.

But the number one thing is

always going to be education.

Whether it’s through postgraduate

education, whether it’s taking

classes with us, just always

staying current in the industry.

It truly is every client that

I have post grad that is

successful, it’s the same story

over and over and over.

They always stay up to date with

education and the upcoming trends.

Well, you guys make it

easy with education.

You know, we have our own

digital platform that all

the students pull from.

And you guys are really great

about helping us support that

and loading information into it

and then if something changes,

being able to get that altered.

You work with Lauren and our

team very well there.

So I appreciate that.

So this is the Day Maker podcast.

So one things I’d like to ask is,

you know, tell me

a time when you realized that

you made someone’s day.

I joke and say that it’s every day,

but I think we do, dude, we do.

I would say most recently,

I did an event locally in Illinois

and it was a chemical peel class.

And it was a lot of people that

just truly, truly wanted to get

their feet wet with chemical peels.

And we ended up doing a bunch

of models and a bunch of

just kind of showing them.

This is.

This isn’t anything to be afraid of.

This is a great service.

And just seeing, like, the pure joy

in their faces of, like handing them

the mirrors and, you know, me still

kind of getting my feet wet with

services, it was just really good.

And then also too, the

estheticians that were there were

fresh out of school, they were

young and just being able to show

them, like, it’s this easy to

truly change someone’s skin,

which makes their day.

So I would say that was one that

I had that was really impactful

in the last couple weeks.

Yeah, I think, I think that’s a

good point because I don’t know if

you remember, but the way we got

the nano pen at our company was

because you worked on a member of

my team.

And we did half his face.

We did the left side, and you

left the right side undone.

Just the visible results

on the left side were amazing.

And then of course, you

did the right side.

And then for the next three days.

This is a total dude who doesn’t

do anything with his skin.

I made him sit in the chair

kind of forcefully.

We all were.

And for three days, all he could say

is, you know, I never bought into

this whole skincare hype, but I love

it because every time I walk by a

mirror, I just look at my skin, you

know?

So I think that that’s incredible.

But tell me, when you make them feel

like that, how do you think that

translates then to what they provide

to their guests in their chair?

I think just what I always tell

students or clients is if you

have that genuine feeling in

your heart like for the brand,

that’s when you’re going to be

successful, because then you’re

putting that passion into every

single client.

And that’s truly how I feel

with Dermalogica.

In fact, I even joke with students

and say, if Dermalogica doesn’t

make you feel that way, then find

something that does because you’re

never going to be happy, truly.

And I think, I know this sounds

so cliche, but if you

truly love what you do,

you’re putting that into everyone.

And I always say, people will always

say, jen, like, what’s your zodiac?

Or what’s da da da?

Because I’m always so silly.

And I’m like, the funny thing is I

just really love my job this much.

And I’m like, you guys

will be surprised.

I will get in my car and listen

to crime podcasts the whole

way home and not say one word.

But I love my job so much that

it just naturally flows.

So I always tell clients

and students, find what naturally

flows for you because

it truly is not working.

Then you’re just happy.

I think that’s a common trend we

hear over and over on this podcast,

is, you know, enjoying what we

do, you know, and that’s huge.

So how does that contribute to

this student, once they

become licensed, having that

long term client retention?

Ooh, that’s a good one.

Again, I always say you have to find

something that makes you passionate.

But I also think that’s what’s so

great about this industry, is that

it’s constantly evolving, it’s

constantly changing, changing.

New things are always

coming out, new services.

So I think obviously you went

to school for aesthetics, so you’re

passionate about it, but just keep

finding or keep taking new

classes on the newest things.

If something’s making you,

you know, you’re getting

tired of doing the same thing,

trying something new.

Or I always tell people as well, even

though it’s hard sometimes to get

down to the institute, if I ever

feel like I’m in a rut in my career.

I will take a class like in another

state or I’ll go down to the

institute and I always say it’s

like my Carrie Bread Shaw moment

even though it’s Chicago and not

New York but just like walking

through the city and it’s windy and

just kind of it just reinvigorates

my soul of the industry makes me

feel like fresh again just to find

little things like that that just

are going to fill your cup and

having just a really good work life

balance because you can’t keep that

passion going if you’re not filling

your own cup with things that make

you passionate as well.

I love that and I love you and Erin

and the whole team at Dermalogica.

I appreciate everything you guys do.

You guys make my day on a regular

basis so I appreciate you too.

And your skin looks

fabulous by the way.

This is the best it’s ever looked.

Oh thanks.

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